Return & Refund policy

At Hizunet, we aim to ensure our customers are fully satisfied with their purchases. Our return and refund policy is as follows:

Eligibility
- All unworn/unused items in original condition are eligible for return within 14 days of receipt.

- Return shipping costs are non-refundable. Customer is responsible for return shipping fees.

- Returns will not be accepted for custom/personalized orders or damaged/worn items.

Refunds
- Refunds will be issued in the original payment method within 7 days of our receiving the returned item.

- For exchanges, the refund will be processed once we receive the returned item and issue invoice for the replacement item.

- Refunds do not include original shipping charges or return shipping costs.

Exchanges
- Exchanges are accepted for a different sized/colored item of the same product within 14 days.

- Customer pays return shipping on unwanted item and is responsible for shipping on new exchange item.

- Please include a note specifying reason for return/exchange along with your order number.

Please contact us at info.hizunet@gmail.com for any return/exchange requests. We aim to resolve issues promptly and ensure your satisfaction with our store.